Terms of service

OnwardProof is run by Neura Technology, LLC, registered in Delaware, United States, under file number 5534883, at 131 Continental Dr, Newark, DE 19713, United States. In these terms, “we” and “us” mean Neura Technology, LLC, and “you” means the person who books.

You can reach us at support@onwardproof.io.

• You must be 18 or over.
• Each reservation is for one adult traveller. You can book for yourself, or for another adult who has agreed to it. If you book for someone else, you’re responsible for having their permission to give us their details.

We ask an airline, through an authorised airline distributor, to hold a seat on a real flight in the traveller’s name. The fare is never paid. You get the airline’s booking code and an itinerary you can download and show.

It’s a reservation, not a ticket. No ticket is issued, you can’t check in or board with it, and it gives no right to travel. It doesn’t create a contract between you and the airline. We aren’t an airline and we don’t sell tickets.

Our fee pays for placing the reservation and keeping it for the time you choose. None of it goes to the airline.

Every reservation is kept for 48 hours. When you book you can choose 7 days for $7 more, or 14 days for $12 more. Unlimited includes all three. The time runs from when the airline first confirms the hold, and its end is shown when you book and on your order page.

Airlines set their own deadline for each hold, often a day or a few days. To keep your reservation for the time you chose, we hold the same flight again before each airline deadline. Each new hold has a new booking code, and the previous code stops working. We email you every new code with its itinerary, and your order page always shows the current one. If someone needs to check your booking later, give them the latest code.

We only offer lengths that end at least a day before the flight leaves. If the airline won’t hold the flight again, we’ll ask you to pick another flight on the same route at no cost. If you don’t, you get a full refund, as the refund policy explains.

When your time is up, the last hold ends at the airline’s deadline and the seat is released.

A reservation is for showing a planned journey: in a visa application, to an immigration or border officer, or to an airline that asks for proof of onward travel at check-in.

You must not:

• present it as a paid ticket, or say a fare has been paid;
• change the itinerary or the booking code, or make a document that looks like ours;
• book in any name other than the traveller’s real name, as it appears in their passport;
• hold seats that nobody will use as proof of travel, or resell reservations;
• use the service for anything unlawful.

If a reservation breaks these rules, we may cancel it without a refund and refuse further bookings.

Embassies, consulates, border officers and airlines each decide what they accept, and their rules differ and change. Check the current requirements of whoever will see your reservation before you book.

A refused visa, entry or boarding isn’t grounds for a refund. If the airline can’t find your current booking code while your reservation should be live, the refund policy covers that.

Enter the traveller’s names exactly as in the two lines of letters at the foot of the passport photo page, and their date of birth and sex as shown in the passport. We pass them to the airline as you type them and don’t check them against the passport.

Airlines don’t let the name on a hold be changed, so a mistake means a new reservation. Please check before you hold.

The email address and phone number go to the airline with the booking. The email address is also where we send the itinerary and any new booking code.

• One reservation: $12, kept for 48 hours. 7 days costs $7 more and 14 days $12 more.
• Unlimited: $29 a month.

Prices are in US dollars, and the amount shown at checkout is the total you pay us. Your bank may charge you to convert currency.

For a single reservation, the airline holds the seat first and you pay after. If the airline won’t hold it, you pay nothing. If you don’t finish paying, the hold is released. Payments are handled by Stripe, and we never see your card number.

• One traveller. The plan covers reservations for one person: the traveller on your first reservation. To correct their details, write to us. For anyone else, book a single reservation at $12.
• Up to 5 at once. You can hold up to 5 reservations at a time. If you need more, write to us.
• Up to 14 days each, at no extra cost.
• Monthly. The plan renews each month on the date you started, and we charge your card until you cancel. If a renewal payment fails, you can’t hold new reservations until it’s paid.
• Cancelling. Cancel any time from your account. You keep the plan until the end of the month you’ve paid for. We don’t refund part-months.
• A month you didn’t use. If you placed no reservations in a month, we refund that month in full if you ask within 14 days of the charge.

If we change the price, we’ll email you at least 30 days before your plan renews at the new price, so you can cancel first.

When we don’t deliver what you paid for, you get your money back. The refund policy sets out when and how, and forms part of these terms. It also covers the right to cancel that consumers in the UK and EU have.

Every booking is kept in an account under the email address used to book. You sign in with a 6-digit code we email you. There’s no password, so keep control of that inbox.

Each order also has a private link that shows it without signing in. Anyone with the link can see the order, so don’t share it.

To close your account, write to us. We keep order records for as long as the privacy policy says.

The service depends on airlines and our airline distributor. Airlines can refuse to hold a flight, cancel a hold before its deadline or change a schedule, and we can’t prevent that. We don’t promise that any airline, route or fare will be available, or that the service will always be running. If a reservation you paid for stops working while it should be live, the refund policy applies.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t let us limit. Nothing here affects your rights as a consumer.

Otherwise, our total liability to you for a reservation, or for a month of Unlimited, is limited to what you paid us for it. We aren’t liable for:

• a visa, entry or boarding being refused;
• missed appointments, travel costs or other indirect losses;
• losses caused by details you entered wrongly, or by use that breaks these terms.

Each order is governed by the terms published when you placed it. If we change terms that affect an active Unlimited plan, we’ll email you at least 30 days before the change applies, and you can cancel before then.

These terms are governed by the law of the State of Delaware, United States. If you’re a consumer, you also keep the protection of the mandatory laws of the country where you live, and you can bring a claim in its courts.

Most problems are fixed fastest by email, so please write to support@onwardproof.io before you take any other step, including disputing a charge with your bank.